Frequently Asked Questions

Q: How do I become an Insider Loyalty Club Member?
A: Visit GrillConcepts.com and fill out your information. You’ll receive a confirmation email to confirm. Once you confirm your sign-up, your membership will be activated.
Q: Where can I get an itemized copy of my receipt?
A: Please submit a Receipt Request here Please include your name, the location you dined at, the last 4 digits on the card used, and the date you dined.

Q: Where can I get a donation for a charity event?
A: Please submit a Donation Request here. Please allow 60 days for processing.

Q: I signed up for the Honor Roll Program, but I’m not receiving emails.
A: Please submit a form here and we will verify that your information is correct in our system.

Q: I am a Honor Roll member and I haven’t received my annual Birthday/Anniversary card?
A: The Honor Roll program is now the Insider Loyalty Club. Members earn reward points every time they visit and dine. Rewards can be used at any Grill Concepts Restaurant Collection location. Birthday offers are sent via email the first day of a member’s birthday month. In an effort to reward members more, and create a more equitable system, Anniversary offers have been retired from this program.